Enter the "Debit Card" or "Account" page, Click the bank card you've applied for and you will be redirected to the card management page, select limit management, and manage your card limit.
The upper limit of the card will still be adjusted to the limit determined for each user.

How do I set my bank card limit?	

Enter the "Debit Card", Click the bank card you've applied for and you will be redirected to the card management page and select set PIN transaction:
1. If you want to change the old transaction PIN, you can select the Change PIN menu. Enter the old PIN and new PIN, then verify your identity and the PIN has been successfully changed.
2. If you forget the old transaction PIN, you can choose to reset the PIN, enter a new PIN, then verify your identity and the PIN has been successfully reset.

How to change my PIN transaction?	

You can add balance to your debit card by transferring the balance from an account that is already bound.

How to add balance to my bank card?

Enter the "Debit Card" page, click the bank card that you have submitted and you will be directed to the card settings page and select "Temopary Block". Once blocked, the card cannot be used for transactions.
 If the card has not been found for a long time, you can choose to deactivate the card. After deactivation, the old card can no longer be used and you can apply for a new debit card again.

What should I do if I lost my debit card?	

Enter the 'Debit Card', Click the bank card you've applied for and you will be redirected to the card management page. If bank card has been activated, click the 'small eye' icon behind the bank card number. After completing the app security verification, you can view the bank card number, validity period and CVV number.

How to check my bank card number and my CVV number?

Enter the "Debit Card", Click the bank card you've applied for and you will be redirected to the card management page, and click "Transaction History" to view all transaction information of the bank card and its bound account.
 If the bank card has been deactivated, you can still view your past transaction history through Home-Account-Transaction History.

How to check my bank card transaction history?

Get lots of benefits using neobank! By making the first credit top-up transaction or data package every month, you can get an instant discount up to IDR 4.5k. Instant discount is divided into 3 times every month for each transaction.
 
 
Here&#39;s how to join the promo:
 
1. Login to your neobank app
 
2. Go to the &#39;Neo Promo&#39; page
 
3. Choose the banner &#39;Top Up &amp; Get Instant Discount&#39;
 
4. Click the &#39;Top Up&#39; button
 
5. Make credit top-up or data package transactions min. IDR 10k
 
6. Discount will automatically deduct the nominal payment that must be paid.
 
 
Join the promo now to get the rewards!

How to get instant discount?	

Terms and Conditions:
 
1. During the promo period, get instant discount for 3 credit top-up or data package transactions each month with a minimum transaction value of IDR 5k.
 
2. Every month, each user has 3 opportunities to receive the discount One user with the same ID, device, and phone number will be counted as 1 user.
 
3. New users who can participate in this promo are users who have successfully opened an account for more than 7 days and have never made a credit top-up transaction and paid bills. Meanwhile, existing users are users who have successfully opened an account for more than 7 days and have made top-up credit transactions or paid bills at least once.
 
4. If the user has never made a credit top-up &amp; bill payment transaction, then the first transaction of the month will get an IDR 2,5k instant discount. However, if the user has made top-up credit transactions &amp; paid bills before, then the first transaction of the month will get IDR 1k instant discount.
 
5. The cashback distributed in this promo is limited to 1,500,000 users.
 
6. This promo cannot be combined with other instant discounts.
 
7. This promo cannot be joined with the &quot;New User Exclusive Top Up Cashback Promo&quot;
 
8. If BNC finds fraud in any form (including but not limited to intentional system attacks, manipulation actions to get promo prizes, and counterfeiting actions), BNC may cancel the right to receive rewards at any time and claim legal obligations at the same time.
 
9. If you have any questions, please call CS 1500-190 or email customercare@bankneo.co.id, or chat us in neobank app.

Terms and Conditions of Top Up's Discount Promo	

Sorry Neotizens, maybe you haven't been lucky because this promo is limited. But don't worry, you can try to join the promo again next month. Who knows, perhaps you can become one of the lucky users. 

If there are other problems, contact the BNC Call Center at 1500-190, email: customercare@bankneo.co.id, or neo chat agent in the neobank apps

Already top up but didn't get discount	

Yuhuu.. good news for you! You can get instant discount up to IDR 3k every month by making e-money top up transactions using Neobank during promo period.  So don't miss it!

What are the prizes that can be obtained from top up e-money using Neobank?

Terms & Conditions of e-money top up promo	

Paying bills can get discount?	

T&C for Paying Bills Discount Promo	

New User Exclusive Rewards T&amp;Cs: 


How to Participate


 This promo can be followed by users who have just opened an account at BNC / new users of the neobank application who are logging in for the first time. 


Reward Terms


 1. Cash rewards from deposits are divided 2. You have to open two deposits to get the total reward. Open a deposit according to the conditions on the promo page and take the reward after successfully opening a deposit. 2. If the second deposit that you open is a WOW time deposits (not including FLEXI Time Deposits), then the cash reward will be sent immediately and can be withdrawn to the NOW Savings account. Please withdraw cash reward to NOW Savings account within 7 days on "NOW Savings-Profile". Expired cash rewards cannot be withdrawn. 3. If the second deposit that you open is a FLEXI Time Deposits, the cash reward will be sent directly to your NOW Savings account after 1 week. If you make a break deposit before maturity, then the cash reward will not be sent. 


Rewards Acceptance Conditions


 1. Before the promo ends, open a WOW time deposits with a tenor of 1 month or more and get a cash reward. The cash rewards obtained vary according to the accumulation of deposit placements. Reward Accumulation: - IDR 1 million, rewards IDR 25k - IDR 10 million, rewards IDR 50k - IDR 100 million, rewards IDR 100k - IDR 500 million, rewards IDR 300k 2. Each user can only receive the reward once. Cash rewards cannot be earned accumulatively. 3. After receiving a cash rewards, the user cannot participate in this promo again. 4. For deposits purchased when completing an open deposit task, as long as the deposit tenor is above 1 month, the deposit amount can be counted into the accumulation of this task. 5. If the second deposit that you open is a WOW time deposits (not including FLEXI Time Deposits), then the cash reward will be sent immediately and can be withdrawn to the NOW Savings account. Please withdraw cash reward to NOW Savings account within 7 days via "NOW Savings-Profile". Expired cash rewards cannot be withdrawn. 6. If the second deposit that you open is a FLEXI Time Deposits, the cash reward will be sent directly to your NOW Savings account after 1 week. If you make a break deposit before maturity, then the cash reward will not be sent. 


Other


 1. Each user can only get one exclusive reward. The same mobile number and ID card will be considered as one user. 2. If you have been a BNC customer, you can register in the neobank application using the number registered with BNC. 3. If BNC finds fraud of any kind (including but not limited to deliberate system attacks, manipulation actions to obtain promo rewards, or acts of forgery), BNC may cancel the right of receipt of gifts at any time and demand legal obligations at the same time. 4. Within the scope permitted by law, all rights of interpretation of this promo belong to BNC. 5. If you have any questions, don't hesitate to contact our customer service at 1500-190 or email customercare@bankneo.co.id, or chat us in neobank app.

T&C	New User Exclusive Rewards IDR 350k

Congratulations! You have the opportunity to get exclusive rewards as a new neobank user. Immediately open a deposit to get 2 cash rewards 50k in total! 


Prize 1 


 Open a WOW time deposits for a 7-day tenor = Cashback IDR 10k 


Prize 2 (choose one)


 Choose and get additional cashback, how to: 1. Open a WOW time deposits with a tenor of 1 or 3 months = Cashback IDR 20k 2. Open a WOW time deposits with a tenor of 6 or 12 months = Cashback IDR 40k You can take rewards according to the date listed on the neobank app.

New Users Exclusive Rewards IDR 350k Details

New user rewards can be checked on Neo Reward and Neo Coupon menu, make sure you follow the applied promo terms and conditions.

If problem still occurs, feel free to contact us at 1500-190 or email: customercare@bankneo.co.id or chat us via neobank app.

Already successfully registered neobank but no reward for new users	

Terms and Conditions:

1. You can invite friends to the neobank app by using the invitation link or the referral code.
2. Cash reward of IDR 10,000 after a friend successfully opens an account and logins to the neobank. And an additional cash reward of IDR 30,000 if your friend opens a deposit with a minimum tenor of 1 month (within seven days after opening an account)
3. The validity period of withdrawing a cash prize to a savings account in a neobank is 30 days. You can withdraw cash rewards to your savings account through Neo Rewards. Expired cash rewards can no longer be withdrawn.
4. Every time you successfully make one valid invitation, the inviter can only get a reward for one friend's opened account and a reward for one friend's opened deposit.
5. The rewards in this promo are limited. If the reward quota has run out, the promo will end early.
6. If BNC finds fraud of any kind (including but not limited to system attacks, manipulation actions to obtain promo rewards, and acts of forgery), BNC may at any time cancel the right to receive gifts
7. For further inquiries, please contact BNC Customer Service at 1500-190 or email customercare@bankneo.co.id or Live Chat on the neobank app.

Syarat dan Ketentuan Ajak Teman	

Refer a friend is a promo for all neobank customer who has successfully opened an account. Each customer has a unique referral code that can be shared with others through the invite friends program. The inviter will get cash reward for each successful opening account and the reward can be withdrawn to savings account.

What is inviting friends?

Copy the referral code or invite link by clicking 'Invite Your Friends' button to invite your friends to register neobank app.

How to invite friends?

To check the referral code, you can follow the following steps.

1. Click 'Invite Friends'
2. Referral code can be seen under the 'Invite Your Friends' button

How to check referral code?	

You have the opportunity to get a cash reward of IDR 10,000 for every friend you successfully invite to open an account. And you can get an additional IDR 30,000 if your friend opens a WOW time deposits with a minimum tenor of 1 month within seven days after opening the account.

Rewards for inviting friends

Check your successful invitation by:
1. Click 'Invite Friends'
2. Click 'My Gift'

How to check my successful invitation?	

It's super easy, just click 'Withdraw' on your 'Invite Friends' page.

How do I claim my cash reward?

You need to make sure the following terms first if the reward you get is not appropriate:

1. Make sure the invited friend has used your referral code
2. Make sure the invited friend has successfully opened/connected the account 
3. Make sure the invited friend has logged in at least 1x after the account opening is approved

If a problem still occurs, you can contact customercare@bankneo.co.id or BNC Call Center at 1500-190, or chat us in the neobank app.

The reward for inviting friends is inappropriate	

Sorry, because you have violated the terms and conditions of the BNC promo, currently your referral code cannot be used.

Invalid Refferal Code

Tiketux ​​- Everyday
1. Promo period: 29/07/2023 - 21/10/2023
2. During the promo period, users who make their first payment with hematpay (VA BNC) at Tiketux ​​will get an instant discount of 10% up to IDR 10k.
3. Discounts are available for the first 500 transactions during the promo period.
4. Each user has only 1 chance during the promo.
5. If the quota on that day has run out, the next user will not get a discount.

T&C QRIS discount at Tiketux	

Cinepolis - Everyday
1. Promo period: 29/07/2023 - 21/10/2023
2. During the promo period, users who make payments with hematpay (QRIS BNC) at Cinepolis will get a 20% discount of up to IDR 10k.
3. Discounts are available for the first 150 transactions at all outlets every week.
4. Each user has only 1 chance during the promo.
5. If the quota on that day has run out, the next user will not get a discount.

Cinepolis - Payday
1. Promo period: Every Saturday, from 29/07/2023 - 21/10/2023
2. During the brand day promo period, users who make payments with hematpay (QRIS BNC) at Cinepolis will get a 50% discount of up to IDR 15k.
3. Discounts are available for the first 25 transactions at all outlets every day.
4. Each user has 1 chance per month (2 chances during the brand day promo period).
5. If the quota on that day has run out, the next user will not get a discount.

T&C QRIS discount at Cinepolis	

Razer Gold - Everyday
1. Promo period: 31/07/2023 - 23/10/2023
2. During the promo period, users who make their first payment with hematpay (QRIS BNC) on Razer Gold min. IDR 50k will get an instant discount of IDR 5k.
3. Discounts are available for the first 50 transactions every week.
4. Each user has only 1 chance during the promo.
5. If the quota on that day has run out, the next user will not get a discount.

T&C QRIS discount at Razer Gold	

Bean There - Everyday
1. Promo period: 31/07/2023 - 22/10/2023
2. During the promo period, users who make their first payment with hematpay (QRIS BNC) at Bean There min. IDR 30k will get an instant discount of IDR 3k.
3. Discounts are available for the first 30 transactions every week.
4. Each user has 4 chances during the promo.
5. If the quota on that day has run out, the next user will not get a discount.

T&C QRIS discount at Bean There	

Elzatta - Everyday
1. Promo period: 31/07/2023 - 22/10/2023
2. During the promo period, users who make payments with hematpay (QRIS BNC) at Elzatta will get a 10% discount of up to IDR 20k.
3. Discounts are available for the first 75 transactions at all outlets every week.
4. Each user has 1 chance per month (2 chances during the promo period).
5. If the quota on that day has run out, the next user will not get a discount.

T&C QRIS discount at Elzatta	

Family Mart - Everyday
1. Promo period: 02/09/2023 - 24/11/2023
2. During the promo period, users who make payments with hematpay (QRIS BNC) at Family Mart min. IDR 40k will get instant discount of IDR 3k.
3. Discounts are available for the first 300 transactions at all outlets every week.
4. Each user has only 2 chance during the promo.
5. If the quota on that day has run out, the next user will not get a discount.

Family Mart - Payday
1. Promo period: Every Saturday, from 02/09/2023 - 24/11/2023
2. During the brand day promo period, users who make payments with hematpay (QRIS BNC) at Family Mart will get a 10% discount of up to IDR 5k.
3. Discounts are available for the first 50 transactions at all outlets every day.
4. Each user has 3 chance during the promo period.
5. If the quota on that day has run out, the next user will not get a discount.

T&C QRIS discount at Family Mart	

The Halal Guys - Everyday
1. Promo period: 25/08/2023 - 16/11/2023
2. During the promo period, users who make payments with hematpay (QRIS BNC) at The Halal Guys min. IDR 100k will get instant discount of IDR 10k.
3. Discounts are available for the first 50 transactions at all outlets every week.
4. Each user has only 2 chance during the promo.
5. If the quota on that day has run out, the next user will not get a discount.

The Halal Guys - Payday
1. Promo period: Every 25-27, from 25/08/2023 - 16/11/2023
2. During the brand day promo period, users who make payments with hematpay (QRIS BNC) at The Halal Guys will get a 10% discount of up to IDR 15k.
3. Discounts are available for the first 50 transactions at all outlets every day.
4. Each user has 1 chance during the promo period.
5. If the quota on that day has run out, the next user will not get a discount.

T&C QRIS discount at The Halal Guys	

Warisan Bu Lika - Everyday
1. Promo period: 23/08/2023 - 15/11/2023
2. During the promo period, users who make payments with hematpay (QRIS BNC) at Warisan Bu Lika will get 10% discount up to IDR 7k.
3. Discounts are available for the first 20 transactions at all outlets every week.
4. Each user has only 1 chance during the promo.
5. If the quota on that day has run out, the next user will not get a discount.

Warisan Bu Lika - Payday
1. Promo period: Every Saturday, from 23/08/2023 - 15/11/2023
2. During the brand day promo period, users who make payments with hematpay (QRIS BNC) at Warisan Bu Lika will get a 10% discount of up to IDR 10k.
3. Discounts are available for the first 5 transactions at all outlets every day.
4. Each user has 2 chance during the promo period.
5. If the quota on that day has run out, the next user will not get a discount.

T&C QRIS discount at Warisan Bu Lika	

Mugimido - Everyday
1. Promo period: 23/08/2023 - 15/11/2023
2. During the promo period, users who make payments with hematpay (QRIS BNC) at Mugimido will get 20% discount up to IDR 5k.
3. Discounts are available for the first 25 transactions at all outlets every week.
4. Each user has only 1 chance during the promo.
5. If the quota on that day has run out, the next user will not get a discount.

Mugimido - Brand Day
1. Promo period: Every Saturday, from 23/08/2023 - 15/11/2023
2. During the brand day promo period, users who make payments with hematpay (QRIS BNC) at Mugimido will get a 20% discount of up to IDR 7k.
3. Discounts are available for the first 10 transactions at all outlets every day.
4. Each user has 2 chance during the promo period.
5. If the quota on that day has run out, the next user will not get a discount.

T&C QRIS discount at Mugimido	

Ayam Geprek Sukma - Everyday
1. Promo period: 23/08/2023 - 15/11/2023
2. During the promo period, users who make payments with hematpay (QRIS BNC) at Ayam Geprek Sukma will get 10% discount up to IDR 5k.
3. Discounts are available for the first 20 transactions at all outlets every week.
4. Each user has only 1 chance during the promo.
5. If the quota on that day has run out, the next user will not get a discount.

Ayam Geprek Sukma - Brand Day
1. Promo period: Every Saturday, from 23/08/2023 - 15/11/2023
2. During the brand day promo period, users who make payments with hematpay (QRIS BNC) at Ayam Geprek Sukma will get a 15% discount of up to IDR 10k.
3. Discounts are available for the first 10 transactions at all outlets every day.
4. Each user has 2 chance during the promo period.
5. If the quota on that day has run out, the next user will not get a discount.

T&C QRIS discount at Ayam Geprek Sukma	

Palette.ID - Every Day
1. Promo period: 07/08/2023 - 30/10/2023
2. During the promo period, users who make payments with hematpay (QRIS BNC) on Palette.ID will get a 10% discount of up to IDR 10k.
3. Discounts are available for the first 25 transactions at all outlets every week.
4. Each user has only 1 chance during the promo.
5. If the quota on that day has run out, the next user will not get a discount.

Palette.ID - Brand Day
1. Promo period: Every Saturday, from 07/08/2023 - 30/10/2023
2. During the brand day promo period, users who make payments with hematpay (QRIS BNC) on Palette.ID will get a 10% discount of up to IDR 15k.
3. Discounts are available for the first 10 transactions at all outlets every week.
4. Each user has only 1 chance per month (2 chances during the brand day promo period).
5. If the quota on that day has run out, the next user will not get a discount.

 T&C QRIS discount at Palette.ID	

Hello Cafe and Board Game - Everyday
1. Promo period: 23/08/2023 - 15/11/2023
2. During the promo period, users who make payments with hematpay (QRIS BNC) at Hello Cafe and Board Game min. IDR  100k will get instant discount IDR 10k.
3. Discounts are available for the first 25 transactions at all outlets every week.
4. Each user has only 1 chance during the promo.
5. If the quota on that day has run out, the next user will not get a discount.

Hello Cafe and Board Game - Brand Day
1. Promo period: Every Saturday, from 23/07/2023 - 15/10/2023
2. During the brand day promo period, users who make payments with hematpay (QRIS BNC) at Hello Cafe and Board Game min. IDR  100k will get instant discount IDR 15k.
3. Discounts are available for the first 10 transactions at all outlets every day.
4. Each user has 2 chance during the promo period.
5. If the quota on that day has run out, the next user will not get a discount.

T&C QRIS discount at Hello Cafe and Board Game	

Segari - Everyday
1. Promo period: 20/08/2023 - 11/11/2023
2. During the promo period, users who make payments with hematpay (QRIS BNC) at Segari min. IDR  250k will get instant discount IDR 15k.
3. Discounts are available for the first 30 transactions at all outlets every week.
4. Each user has only 1 chance during the promo.
5. If the quota on that day has run out, the next user will not get a discount.

T&C QRIS discount at Segari	

Ayam Geprek Si Babe - Everyday
1. Promo period: 23/08/2023 - 15/11/2023
2. During the promo period, users who make payments with hematpay (QRIS BNC) at Ayam Geprek Si Babe will get 10% discount up to IDR 5k.
3. Discounts are available for the first 20 transactions at all outlets every week.
4. Each user has only 1 chance during the promo.
5. If the quota on that day has run out, the next user will not get a discount.

Ayam Geprek Si Babe - Brand Day
1. Promo period: Every Saturday, from 23/07/2023 - 15/10/2023
2. During the brand day promo period, users who make payments with hematpay (QRIS BNC) at Ayam Geprek Si Babe will get 15% discount up to IDR 10k.
3. Discounts are available for the first 10 transactions at all outlets every day.
4. Each user has 2 chance during the promo period.
5. If the quota on that day has run out, the next user will not get a discount.

 T&C QRIS discount at Ayam Geprek Si Babe	

Chicken Cartel - Everyday
1. Promo period: 18/08/2023 - 09/11/2023
2. During the promo period, users who make payments with hematpay (QRIS BNC) at Chicken Cartel min. IDR 50k will get instant discount IDR 7k.
3. Discounts are available for the first 25 transactions at all outlets every week.
4. Each user has only 1 chance during the promo.
5. If the quota on that day has run out, the next user will not get a discount.

Chicken Cartel - Payday
1. Promo period: Every 25-27, from 18/08/2023 - 09/11/2023
2. During the brand day promo period, users who make payments with hematpay (QRIS BNC) at Chicken Cartel min. IDR 50k will get instant discount IDR 10k.
3. Discounts are available for the first 10 transactions at all outlets every day.
4. Each user has 2 chance during the promo period.
5. If the quota on that day has run out, the next user will not get a discount.

 T&C QRIS discount at Chicken Cartel	

Tatsu Ramen - Everyday
1. Promo period: 18/08/2023 - 09/11/2023
2. During the promo period, users who make payments with hematpay (QRIS BNC) at Tatsu Ramen min. IDR 70k will get instant discount IDR 8k.
3. Discounts are available for the first 25 transactions at all outlets every week.
4. Each user has only 1 chance during the promo.
5. If the quota on that day has run out, the next user will not get a discount.

Tatsu Ramen - Payday
1. Promo period: Every 25-27, from 18/08/2023 - 09/11/2023
2. During the brand day promo period, users who make payments with hematpay (QRIS BNC) at Tatsu Ramen min. IDR 70k will get instant discount IDR 10k.
3. Discounts are available for the first 10 transactions at all outlets every day.
4. Each user has 2 chance during the promo period.
5. If the quota on that day has run out, the next user will not get a discount.

 T&C QRIS discount at Tatsu Ramen	

Especially for you new neobank users, you can get 4 rewards in the form of payment discount coupons, which are as follows:


1. QRIS IDR 3k discount coupon


 Make payments using QRIS neobank with min. transaction IDR 15k 


2. QRIS IDR 6k discount coupon


 Make payments using QRIS neobank with min. transaction IDR 15k. Coupons will be valid D+7 since opening an account. 


3. QRIS IDR 6k discount coupon


 Make payments using QRIS neobank with min. transaction IDR 15k. Coupons will be valid D+14 since opening an account. 


4. QRIS IDR 5k discount coupon


 Make payments using QRIS neobank with min. transaction IDR 15k. Coupons will be valid D+21 since opening an account. Apart from that, you can also get a cash reward of IDR 10k by opening a WOW time deposits (with no min. tenor &amp; no min. placement)

What prizes can I get?	

Promo Target:


 1. This promo is only valid for users who have just opened a neobank account or logged in to neobank for the first time 


Discount Payment Description


 1. After completing account opening, new users can get 4 payment discount coupons, including 1 discount coupon IDR 3k, 2 discount coupons IDR 6k, and 1 discount coupon IDR 5k/ Coupons can be used during the validity period. 2. Payment discount coupons are only valid for QRIS payments, and discount coupons can be used with a minimum transaction of IDR 15k. 3. Click "QRIS" on the Home page of the neobank app to pay with QRIS. 


Description of Deposit Cashback


 1. Open a deposit product with any tenor and get IDR 10k cashback. 2. Open a deposit during the promo period and get cashback in 15 days. Cashback will not be given if the deposits opened after the promo period. 3. Cashback will be distributed to 'Profile' -'Neo Rewards'. Cashback must be withdrawn from Neo Rewards to NOW Savings account within 7 days. Cashback that is not withdrawn from Neo Rewards within the validity period will be forfeited. 


Other


 1. Each user can only participate 1 time in this promo. 1 phone number and the same ID will be considered as 1 user. 2. This promo can't combined with other new user promos. 3. If you have been a BNC customer, you can register in the neobank app using the number that has been registered. 4. If BNC finds fraud in any form (including but not limited to intentional system attacks, manipulation actions to get promo prizes, and counterfeiting actions), BNC may cancel the right to receive prizes at any time and claim legal obligations at the same time. 5. Within the scope permitted by law, all interpretation rights of this promo belong to BNC. 6. If you have further questions, please contact Customer Service at 1500-190 or email customercare@bankneo.co.id or chat us in the neobank app.

T&C New User Exclusive Reward IDR 30k

Enjoy a discount coupon reward of up to IDR 10k every 17th of every month! You can take this reward immediately starting from 09:00 AM on the 17th of every month. Rewards that can be obtained include:
1. IDR 10k discount coupon for credit top-ups & data packages
2. IDR 1.5k discount coupon for credit top-ups & data packages
3. IDR 1k discount coupon for e-money top-ups
4. IDR 1,5k discount coupon for bill payments
5. IDR 1k discount coupon for credit top-ups & data packages
6. IDR 0,5K discount coupon for credit top-ups & data packages

This promo is limited to 10k coupon quotas in one day, so don't miss the opportunity!

What is a top up promo that always gets a discount?	

1. Promo period: Discount starts at 09:00 WIB only on the 17th of every month (this promo is only valid for 1 day every month and will be held until December 2023)
2. Promo target: users who have opened a BNC account.
3. Discount coupons taken from this promo can only be used for Top Up & Billing services.
4. The same coupon can only be collected once per day. Coupons that have been collected must be used within 24 hours.
5. There are 10k coupon quotas in one day.
6. If you have any questions, please call 1500-190, or send an email to customercare@bankneo.co.id or chat us via neobank app.
7. If BNC finds fraud in any form (including but not limited to intentional system attacks, manipulation of promotional prizes, counterfeiting) BNC may cancel the right to receive prizes at any time, and sue for legal obligations at the same time.
8. Within the scope permitted by law, all interpretation rights of this promo belong to BNC.

T&C Top up anything and get a discount!	

That's right, especially for you new neobank users, get a total cash reward of IDR 300k! Open a Neo WOW deposit min. 1 month tenor after you have successfully opened a neobank account. The cash reward obtained differs according to the accumulation of deposit placements, and this mission must be completed within 7 days after opening the account. 

You can check this promo on the New User Exclusive Rewards and BNC Surprise Rewards promo pages. For more detailed information, you can read the T&C article. What are you waiting for? finish the mission now before the time runs out!

Is it true that opening a deposit at Neobank can get IDR 300k?	

1. Before the promo ends, open a Neo WOW deposit (except Neo WOW Flexi) with a tenor of 1 month or more and get a cash rewards. The cash rewards you get differ according to the accumulated nominal deposits.
Reward Accumulation:
- IDR 1 million, rewards IDR 25k
- IDR 10 million, rewards IDR 50k
- IDR 100 million, rewards IDR 100k
- IDR 500 million, rewards IDR 300k
2. Each user can only receive the reward once. Cash rewards cannot be earned accumulatively.
3. After receiving a cash reward, the user cannot participate in this promo again.
4. All nominal deposit placements (except Neo WOW Flexi) that meet the promo requirements will be counted into the accumulated nominal deposits until the promo ends.
5. Cash rewards earned must be collected on the promo page before the promo ends. Cash rewards that have been taken from the promo page can be withdrawn to the Neo NOW account within 7 days via 'Profil-Neo Rewards'

T&C	

Invite Friends to Open a Deposit Promo

Invite Friends to Open Deposits T&C 	

Neo Wish Mission is a savings program created to help you be more disciplined in saving money to achieve certain fund targets in the future. The more consistent and disciplined you save, the greater the chance of getting rewards.

Let's complete the mission and get the rewards!

What is Neo Wish Mission?	

1. Program Period 1 October 2023 - 31 October 2023.
2. Minimum placement fund target of IDR 25,000,000 with a tenor of 6 months.
3. When you first join the program, you can determine the desired target fund. However, for tenor, the auto debit date and the amount to be debited will be determined by the system automatically.
4. To get rewards, you must complete the following tasks:
- Successfully auto debit Neo Wish deposit for the first time gets a reward of IDR 15,000
- Successfully 50% auto debit from the selected tenor gets a reward of IDR 35,000
- Successfully reach the balance of >= 100% of the target fund until the maturity date to get a reward of IDR 50,000
5. Rewards can be claimed on the Neo Wish Mission page.

What tasks must be done to participate in Neo Wish Mission?	

It's really easy! Click on the Neo Wish Mission promo banner on the Home page or homepage. Then follow the steps by placing Neo Wish products and completing the specified tasks to get additional rewards from Neo Wish Missions.

How to join the Neo Wish Mission?

You cannot withdraw Neo Wish Mission funds before the maturity date. So, make sure you complete the mission according to the terms and conditions you've agreed to when joining the Neo Wish Mission account :)

Can the customer withdraw Neo Wish Mission funds before maturity?

You may have maximum of 5 active Neo wish missions.

How many Neo wish mission that customers may participate?

Change Phone Number	

You can follow these steps to change your neobank app PIN:
 
1. Go to &#39;Profile&#39; menu
 
2. Then click on the settings icon in the upper right corner.

 
3. In the Security Settings section, select &#39;Login and Password Management&#39;
 
4. Select &#39;Change PIN&#39; 
 
5. Enter the current PIN
 
6. Set up a new Transaction PIN
 
7. Confirm new Transaction PIN

change PIN number	

You can follow these steps to reset your neobank app PIN:
 
1. Go to &#39;Profile&#39; menu

 
2. Then click on the settings icon in the upper right corner.

 
3. In the Security Settings section, select &#39;Login and Password Management&#39;
 
4. Select &#39;Reset PIN&#39;
 
5. Verify phone number using OTP code
 
6. Set up a new Transaction PIN
 
7. Confirm new Transaction PIN

Reset PIN number	

You can change your neobank password in the following ways:

1. Sign in to the 'Security Settings' menu
2. Click 'Password'
3. Select 'Change Password'
4. Enter the current password
5. Enter a new password
6. Re-enter a new password

Change Password	

You can reset your neobank app password in the following ways:
 
1. Go to &#39;Profile&#39; menu

 
2. Then click on the settings icon in the upper right corner.

 
3. In the Security Settings section, select &#39;Login and Password Management&#39;
 
4. Select &#39;Reset Password&#39;
 
5. Verify phone number using OTP code
 
6. Enter a new password
 
7. Re-enter a new password

Reset Password	

If you still remember your gesture lock and want to change it, you can reset the gesture lock in the following ways:
 
1. Enter the &#39;Profile&#39; menu.

 
2. Then click on the settings icon in the upper right corner.

 
3. In the Security Settings, select &#39;Login and Password Management&#39;.

 
4. Choose &#39;Gesture Login Password&#39;.
 
5. Click &#39;Reset Gesture Lock&#39;
 
6. Insert old gesture
 
7. Set a new gesture lock and reconfirm
 
 
But if you forget the old gesture lock, you can use other log in options (password or OTP). Once logged in, follow these steps:
 
1. Enter the &#39;Profile&#39; menu.

 
2. Then click on the settings icon in the upper right corner.

 
3. In the Security Settings, select &#39;Login and Password Management&#39;.

 
4. Choose &#39;Gesture Login Password&#39;.
 
5. Turn off the gesture lock feature by sliding the &#39;Use When Login&#39; button to gray
 
6. Click &#39;Send OTP&#39;
 
7. Enter the OTP number
 
8. Click Continue
 
9. Reactivate gesture lock, slide &#39;Use When Login&#39; button to green
 
10. Set a new gesture password and reconfirm

Gesture Lock	

To see the transfer limit, please do the following:
 
1. Enter the &#39;Profile&#39; menu.

 
2. Then click on the settings icon in the upper right corner.

 
3. In the Security Settings, select &#39;More&#39;
 
4. Select &#39;Transfer Limit&#39;
 
 
You can see transfer limits to other banks and fellow BNC&#39;s.

Check Transfer Limit	

If the name registered on the neobank app does not match the ID card identity, you can immediately ask for a name change by contacting the customercare@bankneo.co.id, BNC Call Center at 1500-190 or chat us in the neobank app.

The registered name does not match the e-KTP

Neobank is equipped with more complete security features. Now you can see the information of your connected neobank devices from the last 30 days, along with the last login activity on that device. Here&#39;s how:
 
1. Enter the &#39;Profile&#39; menu.

 
2. Then click on the settings icon in the upper right corner.

 
3. In the Security Settings, select &#39;More&#39;
 
4. Click &#39;Device Management&#39;, then it will show a list of your connected devices 
 
5. If you find an unrecognized device, click the &#39;Delete&#39; button on the right
 
6. Confirm to delete (face verification)
 
7. After which, immediately change your password and transaction PIN
 
 
Deleted devices can still log in to the same account, but it will require re-verification (face verification) as a security condition. Remember! For the security of your account, make sure you only sign in on the same device.

Device Management	

Fingerprint Login

Login Free is a feature in the neobank app that allows you to scan QR faster without logging in first. But don't worry, Login Free is safe because it will still requires a valid transaction PIN to continue the QRIS transaction.
Here's how:
1. Login to the neobank application, go to the 'Profile' menu then activate Login Free - QR payment.
2. After the free login is successfully activated, you can try open the neobank app again without logging in.
3. Click 'Scan QR'  and Scan the QR listed on the merchant.
4. Enter your PIN, and transaction is successful.

What is Login-Free?	

Have you tried the SocialFi feature in neobank yet? Now you can chat with your fellow neobank friends through our app. You can have a personal chat or even create a group chat. You can also send photos from galleries, photos from the camera and make quick transfers.

Want to know how to make a quick transfer? It's so easy. 
1. Select the friend's contact you want to transfer
2. Click the 'Transfer' button
3. Enter the transfer amount
4. Click Next
5. Then enter the transaction PIN.

What is the SocialFi?	

"Follow these tips for successful face verification:

1. Login to the your account (register with the same face you've verified at your registration time)
2. Make sure the internet network is stable and your face is clearly visible with good lighting. It is recommended not to use any accessories such as glasses/mask, your hair doesn't cover your face, and have good position (face facing forward, not facing up or down)"


Face verification failed

There are 5 functions of the SocialFi feature that you need to know:

1. Send a message 
2. Transfer funds
3. Group chat
4. Ask for angpao
5. Split bill

It is easier to chat with friends, right?


The function of the SocialFi feature	

An easy way you can do to add friends to SocialFi contacts:

1. Go to the 'SocialFi' feature
2. Click the + symbol in the upper right corner
3. There are several options for adding friends:
-Scan QR Friend
-Send links to friends
-Enter your name/account/mobile number
4. Click the 'Add Friend' button, and confirm

How do I add friends to a SocialFi contact?	

Here's how you start a group chat at neobank:
1. Enter the 'SocialFi' feature
2. Click 'Group Chat'
3. Click 'My Group', then click the + button in the top right corner
4. Select your friends who you want to invite to be a member of the group
5. Click 'Create'
6. Click the '...' symbol in the upper right corner to change the group name, description, and invite other friends to join the group

How do I create a group?	

Quick ways to add or remove your group members:
1. Go to the 'SocialFi' feature
2. Click 'Group Chat'
3. Select a group
4. Click on the symbol '...' in the top right corner
5. Click the '+' symbol to add members and the '-' symbol to remove members
6. Select the members to be added or removed
7. Click Delete or Add

How do I add or remove group members?	

Good news for you! There is no minimum transfer amount, you can transfer to your fellow neo friends starting from IDR 1.

How much is the minimum transfer amount from the message feature?

To check your transaction history, you can follow these steps:

1. Login to neobank app
2. Click 'History'
3. Select an account or period

How to check the transaction history?	

All transactions in neobank app will be recorded in the transaction history for the last 6 months.

How long does it take to check the history period?

If you are having problems seeing your transactions on the history page, please contact us at 1500-190 or email: customercare@bankneo.co.id. 

Explain in detail the problem you experienced accompanied by supported screenshots, our customer care team will help to escalate the problem to the relevant division to solve it.

What if a transaction doesn't appear in the history?	

Want to change your profile photo? It's so easy! Here's how:
1. Go to Profile Page
2. Click the profile photo icon in the upper left corner
3. Click the 'Camera' symbol on your profile picture
4. Choose take photo from Gallery or take picture directly
5. Confirm

How do I change my profile photo?	

Want to change your nickname in the message feature of the neobank app? Calm! You just follow these steps:
1. Go to Profile Page
2. Click the profile photo icon in the upper left corner
3. Click on 'Set Nickname'
4. Enter nickname
5. Confirm

How do I change my nickname?	

Here's an explanation of my RM features that you need to know:
1. This feature applies to BNC customers with a total balance of ≥500 million or previously maintained by RM BNC.
2. Customers can directly contact the RM displayed on the My RM menu if they find any problems or need assistance. If the RM is resigned, the system automatically renews the replacement RM for the customer.
3. This feature applies to customers who open an account through the neobank application or go through a branch office and have a neobank account.
4. RM displayed will be adjusted to the customer's domicile or the nearest BNC branch if there is no BNC branch in the customer's area.
5. For customers who meet the criteria for a total balance of ≥500 million, the ratio is calculated only based on the deposit portfolio (savings, current accounts, and time deposits).
6. If you have questions, don't hesitate to contact the BNC Call Center at 1500-190 or email customercare@bankneo.co.id or chat with our agent on the neobank app.

What is My RM?	

Neobank provides a PBB Tax payment feature to make it easier for you to pay land and building tax according to the bill. So, you can check or pay PBB tax anytime and anywhere quickly and practically through neobank. Here's how to pay PBB tax through the neobank application:
1. Login to the neobank application
2. Click 'More' on the main page
3. Select 'PBB Tax'
4. Select Province/City, then select Year
5. Enter no. tax object
6. Click 'Check Bill' & make payment
You can also check the history by clicking on the image in the upper right corner.

What is the function of the PBB Tax feature in neobank?	

For those of you who want more efficient method of paying vehicle tax instead of directly visiting the Samsat office, Neobank has the solution! The e-samsat feature in the neobank application makes it easy for vehicle owners to pay their vehicle tax online. Here's how:
1. Login to the neobank application
2. Enter the 'E-Samsat' feature
3. Select the Samsat region
4. Enter the payment code
5. Click 'Check Bill' and make payment
6. If it's successful, you can check the history by clicking on the image in the upper right corner of the e-samsat feature.

 What is the function of the E-Samsat feature in neobank?	

Neo Commerce Bank has collaborated with several educational institutions in Indonesia to provide online tuition payment services through the neobank application. Now, you can easily make payments for your education and also enjoy attractive promos!
Here's how:
1. Login to the neobank application
2. Select 'Other' on the main page of neobank, then select the 'Tuition Fee' feature
3. Select Clusters and Educational Institutions
4. Enter student number
5. Click 'Check Bill' then make payment
6. Success, check history in the image in the upper right corner

What is the function of the Education Fee feature in neobank?	

Easy way to top up your phone balance! You can buy phone credit through the neobank application in the following ways:

1. Login to neobank app
2. Go to 'Phone Credit' menu
3. Enter phone number
4. Choose a prepaid product
5. Click Confirm Payment
6. Make payment

How to top up phone credit through neobank?	

If you got problem the top up has not been sent to the destination number, please contact the Bank Neo Commerce Call Center at 1500-190 or email: customercare@bankneo.com or chat us with neobank app.

The transaction is successful but phone credit hasn't been received

We inform you that the total payment includes admin fees, in which admin fees vary for each product.

Does this transaction have an admin fee?

There is also the postpaid credit payment feature through the neobank application, in the following ways:
1. Login to neobank app
2. Go to 'Postpaid' menu
3. Enter no. mobile phone
4. Click Check Bill
5. Check the billing details again
6. Make payment

How is the Postpaid payment procedure through neobank?	

No need to worry. Please report the problem to BNC Call Center at 1500-190 or email: customercare@bankneo.co.id or chat our agent in neobank app.

The post-paid transaction wasn't successful

For payment problems that have been successful but the bill still appears, please contact the BNC Call Center at 1500-190 or email: customercare@bankneo.co.id or chat us in neobank app.

I have completed payment but the postpaid bill still appears

The Data Package purchase feature is already available. How to purchase:

1. Login to neobank app
2. Go to 'More' menu on homepage
3. Select the Data Package menu
4. Enter no. mobile phone
5. Select the desired data package product
6. Payment Confirmation
7. Make payment

How to buy a data package through neobank	

Especially for neotizens, the purchase of data packages through the neobank application is not subject to admin fees.

No need to worry, you may contact us at BNC Call Center at 1500-190 or email: customercare@bankneo.co.id or chat us in neobank app.

I have completed the transaction but hasn't gotten the data package

Now paying cable TV bills can be easier and faster through the neobank application. You can do this in the following way:

1. Login to neobank app
2. Go to 'More' on homepage
3. Select the Internet & Cable TV menu
4. Enter Provider
5. Enter No. Customer
6. Click View Bill
7. Check the billing details again
8. Make payment

How to pay Cable TV bills	

No need to worry. You can immediately report this problem to the Neo Commerce Bank Call Center at 1500-190 or email: customercare@bankneo.co.id or chat us in neobank app.

Internet & cable TV transactions have not been successful

If the bill payment has been successful but the bill still appear, try to refresh the neobank application first. If the bill still appear, immediately report this problem to the BNC Call Center at 1500-190 or email: customercare@bankneo.co.id or chat us in neobank app.

I've completed the transaction but the bill still appeared

Yes. The admin fee will be accumulated in the total payment and the admin fee will be vary for each product.

First of all, you only need to make sure the customer number was correct and there are no unpaid bills. If you are still having problems, please report to the BNC Call Center at 1500-190 or email: customercare@bankneo.co.id or chat us in neobank.

Note: attach proof of customer number (example: cable TV bill)

I can't find my customer number	

Life is easier because everything can be done through the neobank application, one of which is paying PDAM bills. You don't need to bother going through the PDAM bill payment process manually, you can do it through neobank in the following way:

1. Login to neobank app
2. Go to 'More' on homepage menu
3. Select the PDAM menu
4. Enter Region
5. Enter No. Customer
6. Click View Bill
7. Check the billing details again
8. Make payment

How to make PDAM water payments through neobank	

We have not provided a feature for checking billing status. However, you may check the status of bill payments.

How to check payment status to ensure that PDAM has received payment?

Yes. The admin fee will be accumulated in the total payment and it will be vary for each product. 

Easier way to pay BPJS bills through the neobank app in the following ways:

1. Login to neobank app
2. Go to 'More' on homepage menu
3. Select the BPJS menu
4. Enter Region
5. Enter Number of VA BPJS Health
6. Click View Bill
7. Check the billing details again
8. Make payment

How to pay BPJS health insurance bills through neobank	

PT Bank Neo Commerce&nbsp;Tbk is licensed and supervised by the Indonesia Financial Service Authority (OJK) and an insured member of Deposit Insurance Corporation (LPS).