If you no longer want to use the neobank app, you can delete it. However, please keep in mind that deleting the app does not automatically close your Bank account.

If you’ve decided to close your neobank account, here are the steps to follow:

1. Withdraw/Transfer Balance: Make sure to withdraw or transfer any remaining balance in your neobank account.
2. Check Deposits: Ensure that you have no ongoing deposits in the neobank app.
3. Repay Loans: Confirm that all loans associated with the neobank app are paid off.
4. Use Coupons/Vouchers: Take advantage of any available coupons or vouchers in the app before deleting it, so you don't miss out on offers.
5. Contact Customer Service: To close your account, you can call the neobank Call Center at 1500190 or visit the nearest Bank Neo Commerce branch.