Online loan services (pinjol) are increasingly being used as an alternative for applying for credit. Pinjol does not always carry a negative connotation if the service providers are officially licensed. For instance, the neobank app from Bank Neo Commerce is licensed and supervised by the Financial Services Authority (OJK). Bank Neo Commerce offers a product called Neo Pinjam, which provides loans for emergency needs.

However, there are still many fraudsters who exploit the online loan trend to commit scams. One common scam involves impersonating Bank Neo Commerce through neobank app. These scams are also spreading to popular social media platforms like TikTok and Instagram in Indonesia.

The Scam Modus

Fraudsters target victims through social media, where many users fall within the typical age range of online loan borrowers. By creating accounts that resemble the official Bank Neo Commerce account, fraudsters post offers for online loans, promising easy requirements, quick disbursement, and attractive limits.

In the comments, they provide a fake WhatsApp number for Bank Neo Commerce so that interested victims can contact them via WhatsApp. When communicating through WhatsApp, the fraudster, pretending to be a neobank app customer service representative, asks for personal details to process the online loan, including a photo of the ID card, a selfie of the victim holding the ID card, and more. In reality, this data is used to apply for loans from other online loan applications. The money goes to the fraudster, and the victims are left with the debts.

Signs of a Fake Loan Offer 

1. Unreasonably Interest Rates

If a loan offers an interest rate significantly lower than other banks, be cautious; this could be a sign of fraud. 

2. Excessive Personal Data Requests

Trusted online loan services will not ask for sensitive information like passwords or PIN. If you're asked for suspicious information, it’s best to stop the process. 

3. Lack of Official License

Ensure that the online loan provider you choose is registered and supervised by the Financial Services Authority (OJK). You can check the list of registered institutions on the official OJK website. 

4.Pressure to Register Quickly

Scammers often use urgent tactics to pressure victims into making hasty decisions. 

5.Negative Reviews and Comments  

Before choosing an online loan service, look for reviews from other users. If many complaints arise, it's better to seek alternatives.

Tips to Avoid Scams

To avoid scams impersonating Bank Neo Commerce, consider the following steps:

1. Verify the Source of Information

Always check the authenticity of the account providing information. Ensure that the account is verified and has a good reputation.

2. Research Before Borrowing

Read the terms and conditions carefully. Don’t hesitate to ask questions if anything is unclear.

3. Avoid Sharing Personal Data

Do not provide personal information to untrustworthy parties. Safeguard your sensitive information.

4. Report Fraud

If you encounter suspicious loan offers, report them to the authorities or contact the official channels of Bank Neo Commerce at:

· Call Center Bank Neo Commerce: 021-1500-190

· Email : customercare@bankneo.co.id

· Facebook : https://www.facebook.com/bankneocommerce

· Instagram : https://www.instagram.com/bankneocommerce/

· Twitter : https://twitter.com/bankneocommerce

· YouTube : https://www.youtube.com/channel/UCg299vJCx1tqEv4vMoMIv3g

· LinkedIn : https://www.linkedin.com/company/pt-bank-neo-commerce-tbk

· TikTok : https://www.tiktok.com/@bankneocommerce 

By enhancing vigilance and following these tips, you can avoid falling victim to scams pretending to be Bank Neo Commerce. Always remember to be cautious and alert when transacting online for your financial security. 

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PT Bank Neo Commerce Tbk is licensed and supervised by the Indonesia Financial Service Authority (OJK) and an insured member of Deposit Insurance Corporation (LPS).