Whistleblowing System
The Whistleblowing System is a specific means for stakeholders to report indications of violations that occur within the environment of PT. Bank Neo Commerce, Tbk., and/or are allegedly committed by internal parties of the bank.
Violation Category
Conflict of Interest
A situation where the economic interests of the Company collide with personal economic interests.
Fraud, embezzlement, forgery, theft, markup
Criminal actions carried out by individuals holding a position/authority of responsibility within Bank Neo Commerce, who intentionally or unlawfully possess something that is wholly or partly owned by someone else, but is under their control not by virtue of their position.
Acts of fraud
An act of deception or fraudulent action carried out by one or more individuals for personal gain.
Gratification, bribery, corruption
Provision broadly encompasses giving money, goods, discounts, interest-free loan commissions, travel tickets, lodging facilities, tourism trips, free medical treatment, and other facilities. These gratifications are received both domestically and internationally and are conducted through electronic means or without electronic means.
Ethical violation
Violations committed by a group of professionals that do not reflect or provide guidance to its members on how they should behave, while also ensuring the quality of the profession in the eyes of the public.
Fraud
An act of deception or fraudulent action carried out by one person or more to gain personal advantage.
To report transaction problems on the account (Failed transfer of funds, unsuccessful login, etc.) and questions about the product, please contact Customer Service via email: customercare@bankneo.co.id or via telephone 1500-190...
Customer Complaint Handling Report
Annual Report on Customer Complaint Handling